Attitude, our biggest infrastructure hurdle

15-2-2012

The Hindu Businessline

It seems only logical to attribute the near 10-fold higher capital efficiency of Tokyo systems (compared to Delhi) to training of staff, their pride in punctuality, duty consciousness of support staff and may be fear of punishment, time sense of the travelling public, people in powerful positions not holding up trains when they are late, respect for rules and regulations, — their superior ‘attitudinal infrastructure’, in short.

http://www.thehindubusinessline.com/opinion/attitude-our-biggest-infrastructure-hurdle/article2896681.ece

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